Follow Up Flag Common Questions

What are follow up flags?

Follow up flags, sometimes called stars, are markers on individual messages to serve as reminder. Almost all desktop IMAP e-mail clients support flags, and many webmail services as well.

So are stars and flags the same thing?

Yes. "Flag" and "flagging" are the traditional terms, but recently "star" and "starring" have been catching on. GMail and recent versions of Mozilla Thunderbird use the term "star" instead.

Does my device support flags?

Unless it is an iPhone, it is very likely. We've tested flags with Windows Mobile 6+ phones, Palm Pre, and Nokia phones with both Mail for Exchange and Dataviz Roadsync. Many other devices may support them as well. Apple iPhones and iPods, unfortunately, do not support follow up flags as of firmware 3.1. The Nokia N900 also lacks support for flags.

How do I set or clear a flag?

On Windows Mobile, flag options are under 'Menu->Follow Up'. On Palm, tap 'E-Mail->Set Flag'. On Nokia select 'Options->Follow up'. For other devices, you may need to consult the manual.

Do you support follow up due dates and reminders?

Not yet. Our current flag support is aimed at the widest compatibility with IMAP servers, which means support for traditional flagging and unflagging of messages, but not for setting reminders or tracking due dates. We are looking into it, however.

I marked the flag as "complete" on my device, but it cleared it on the server. Is that normal?

Yes. Some devices offer three flag states: clear, active, and complete. Since most IMAP servers are only directly compatible with the first two, when a flag is marked complete on the device we clear it on the server.

I added a flag using Nokia MfE and it didn't show up on the server. Clearing and completing flags work fine. What gives?

We've seen cases where a Nokia device using Mail for Exchange will not send the command to flag a message, while it works perfectly normally for marking flags as clearing or complete. This appears to be a bug in MfE, as reported here:

last modified by Thomas Lackey on 2010/02/10 20:28

Creator: Thomas Lackey on 2010/02/10 20:09
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