Common Questions

Answers to questions about Nuevasync

Answers to questions about which phones are supported.

General Service Questions are answered here

Answers to questions about our Premium Service

Got a push email question? answers here

Questions about specific devices

iPhone and iPod Questions are here

Windows Mobile Questions are here

Nokia Questions are here

Palm Questions are here

Questions about your data

Email Questions are here

Yahoo! Questions are here

Google Questions are here

Toodledo Questions are here

Plaxo Questions are here

Other Common Questions

Web Site Questions are here

Questions about Desktop Applications are here

Questions about Privacy and Security are here


What do I do if I have a problem?

First log into our site and check the colored lights next to your services. You should see green lights (or blue for Plaxo which we haven't written the verification code for yet). If you see red this usually indicates the configuration you entered on our site is incorrect. If you are unable to get red lights on your own then please contact our support team. If you have green lights, then visit our device configuration page and check that the recommended settings at the top of the page matches the configuration on your phone. Lastly, please check our troubleshooting page for solutions to common problems.

You didn't answer my support question. Why?

We try to answer every support e-mail quickly. However at times we are sleeping. If you send us a question during the night US time, we probably won't answer until the following day. Sometimes we have a problem with the service that we quickly identify and begin working on a fix. In such a situation if we receive additional e-mails that relate to that problem, we give priority to working on the fix vs. replying to the e-mail. So if we have not replied it may be because we are fixing the problem.

Don't see your question here?

Feel free to e-mail us at or ask the community on our discussion forum.

last modified by David Boreham on 2010/02/17 14:56

Creator: Administrator on 2009/04/03 11:09
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